Last Updated: 27/06/24

Introduction

At Slick Styles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our website (https://slickstyles.co.uk) and make purchases from our online shop. By using our website, you agree to the practices described in this policy.

Information We Collect

• Personal Information: To fulfill your orders through WooCommerce, we collect your name, email address, billing and shipping addresses, phone number, and payment information.
• Order Information: We collect details about the products you purchase, including order history.
• Device and Usage Information: We automatically collect information about your device (e.g., computer, phone), including IP address, browser type, operating system, referring URLs, pages visited, and dates/times of visits.
• Google Analytics 4 (Opt-In): We use Google Analytics 4, a web analytics service provided by Google, to analyse website traffic and usage patterns. This information helps us understand how visitors interact with our website, which pages are most popular, and how we can improve your overall experience. Google Analytics 4 uses cookies and similar technologies to collect this data. We only collect this data if you provide your consent when you first visit our website.

How We Use Your Information

• To Process Orders: We use your information to process and fulfill your orders, including payment processing, shipping, and order confirmations.
• To Improve Customer Service: Your information helps us respond to your inquiries and provide support.
• To Personalize Your Experience: If you opt in to Google Analytics 4, we may use this data in conjunction with other information we collect to tailor product recommendations and offers to your interests. This allows us to show you products that are more likely to be relevant to you.
• To Send Marketing Communications: With your consent, we may send you emails about new products, promotions, or other updates. You can unsubscribe from these communications at any time.
• To Analyze Website Usage: With your consent, we use aggregated and anonymized data from Google Analytics 4 to understand how our website is used, identify trends, and make improvements. This includes analyzing which pages are visited most often, how long visitors stay on each page, and which marketing channels are most effective. We do not use this information to identify individual users.

Sharing Your Information

• WooCommerce and Payment Processors: We share your order information with WooCommerce, our e-commerce platform, and payment processors to facilitate transactions.
• Google: If you opt in to Google Analytics 4, your anonymized usage data is shared with Google for analysis.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process.

Customer Reviews

We value your feedback and encourage you to share your experiences with our products and services. We use the following methods to collect customer reviews:

• Cusrev: After you make a purchase, we use CUSREV Customer Reviews to send you an email inviting you to leave a review. This feedback helps us improve our products and services and provides valuable insights to other customers. You can choose not to participate in these reviews at any time.
• Trustpilot: We may also invite you to leave a review on Trustpilot, an independent review platform. Your reviews on Trustpilot help us showcase our commitment to customer satisfaction and build trust with potential customers.

How We Use Your Reviews:

• Display on Our Website: We may display your reviews on our website, including product pages, to help other customers make informed purchasing decisions.
• Internal Analysis: We use customer feedback to identify areas where we can improve our products, services, and overall customer experience.
• Marketing and Promotional Purposes: With your permission, we may use your reviews in marketing materials or on social media to highlight positive customer experiences.

Sharing Your Information:

• Cusrev: Your reviews submitted through Cusrev will be stored and managed on our website. We will not share your personal information with Cusrev beyond what is necessary to facilitate the review process. For more information please visit the Cusrev privacy policy page.
• Trustpilot: If you choose to leave a review on Trustpilot, your review and any personal information you provide will be subject to Trustpilot’s privacy policy. We encourage you to review Trustpilot’s privacy policy before submitting a review.

Your Rights

Under UK data protection laws (including the UK GDPR), you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Ask us to correct any inaccurate or incomplete information.
• Delete Your Data: Request the erasure of your personal data (with some exceptions).
• Object to Processing: You can object to the processing of your data for direct marketing purposes or based on legitimate interests.
• Restrict Processing: In certain circumstances, you can limit how we use your data.
• Data Portability: You can request your data in a structured, machine-readable format.
• Withdraw Consent: If you have given consent for data processing (e.g., Google Analytics 4), you can withdraw it at any time.

Opting Out:

You can opt out of receiving review request emails from us by clicking the unsubscribe link at the bottom of the email or by contacting us directly.

Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or sending you a notification.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@slickstyles.co.uk

Address: The Mousery, Beeches Road, Battlesbridge, Essex, SS11 8GH, United Kingdom