FAQs

Are you still open?

Yes we are open and dispatching orders Monday-Friday.

When will my order be shipped?

All orders will be dispatched within 1 working day, all orders using the Royal Mail Special Delivery method must be placed before 10am to be shipped same day.

What delivery options do you offer?

We ship all orders within 1 business day (same day dispatch up until 2pm). We offer the following shipping methods:

  • Standard Royal Mail 48 (2-3 business days)
  • Royal Mail 48 Tracked (2-3 business days)
  • Royal Mail 24 Tracked (1-2 business days)
  • Royal Mail Special Delivery (Guaranteed delivery of parcels by 1pm*)

*All orders using the Royal Mail Special Delivery method must be placed before 10am to be shipped same day.

For more information please see our delivery information page.

Are my payment details safe and secure?

We take your privacy and data protection very seriously and our payment process is very secure. You can use any Mastercard, Visa or Maestro cards as well as PayPal. We also do not share your personal data to any third parties. Here you can find out more about your privacy.

Can I return my order?

We of course are happy to accept returns. If you are unhappy with your order or it has arrived damaged please check out our returns / refund policy and get in touch.